RISCARBON · SUPPORT

Refund & Return Policy

This page explains the recommended return workflow for standard products, customized products, damaged shipments and incorrect items.

1. Return Window

If you would like to request a return, contact us promptly after delivery so we can review eligibility. Products should be unused, uninstalled and returned with original packaging, accessories and documentation unless the issue is a verified defect or shipping error.

2. Customized Products

Products made to a customer-confirmed specification may have different return eligibility from standard stocked products. Your final published policy should clearly state when custom-made items can or cannot be returned under the laws applicable to your store.

3. Incorrect, Damaged or Defective Items

If an item arrives damaged, appears defective, or differs from the confirmed order, contact us promptly at riscarbon@gmail.com. Include your order number and clear photos or video showing the product, packaging, shipping label and reported issue.

4. Fitment Issues

If you believe a product does not fit, do not force installation or modify the item. Send us the order number, vehicle model, year, trim, original steering-wheel photos and photos of the received product so compatibility can be reviewed.

5. Installation or Modified Products

Products that have been installed, modified, drilled, cut, rewired, damaged through installation or otherwise altered may not be eligible for a standard return unless required by applicable law or the issue is confirmed to be a product defect.

6. Return Authorization

Contact support before sending an item back. Returns sent without confirmation may be delayed or refused where permitted. The return address may differ from the business contact address.

7. Refunds

Approved refunds are generally issued to the original payment method after the returned item is received and inspected. Bank and payment-provider processing times vary.

8. Shipping Costs

Your final policy should specify who pays return shipping for customer-choice returns and who pays when the store sends an incorrect or verified defective item.

9. Cancellations

Standard orders may be cancellable before fulfillment. Custom orders may become non-cancellable once production has started. Define the exact cancellation cutoff used by your operation before publishing.

10. Contact

Email: riscarbon@gmail.com